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Outreach Coordinator (Bilingual English/Spanish)

Outreach Coordinator (Bilingual English/Spanish)

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Health Homes Care Coordination

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Company Description

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self sufficient. NADAP has 46 years of experience operating programs that assist disadvantaged populations in New York City and Nassau County. NADAP's services include assessment, care coordination, case management, professional training, and job preparation, placement and retention services. NADAP provides services to more than 25,000 people annually. Visit us at www.nadap.org.



Program Overview:

NADAP’s Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs.


Job Title: Outreach Coordinator


Job Summary:

The Outreach Coordinator(ORC) provides written, face to face and telephonic outreach, engagement, enrollment, and orientation services for all referred members while embedded at an offsite location. The Outreach Coordinator will work closely with community-based partners to identify, assess and enroll as many referred clients as possible. The ORC will act as a liaison between organizations by providing training and facilitating relationship development. 


  • Provide progressive and meaningful face to face outreach and orientation services for each referred member in order to facilitate Health Home screening, orientation, enrollment, engagement and retention.
  • Maintain positive rapport with all affiliated community based partners proactively assist in the identification and troubleshooting of barriers that exist in creating successful relationships with identified vendors through clear communication with direct supervisor(s) off site.
  • Enter contact notes documenting all outreach efforts attempted/completed service delivery. Ensure that notes are entered in multiple databases.
  • Provide intake and screening for all referred members. Complete all forms as required.
  • Ensure that each enrolled member is transitioned to a Care Coordinator.




  • High school diploma required
  • Ability to engage clients and diffuse difficult situations.
  • Excellent interpersonal, organizational, writing and computer skills.
  • Bilingual English/Spanish Required