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Case Manager Supervisor

Case Manager Supervisor

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Project ACE

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Company Description

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self sufficient. NADAP has 45 years of experience operating programs that assist disadvantaged populations in New York City and Nassau County. NADAP's services include assessment, care coordination, case management, professional training, and job preparation, placement and retention services. NADAP provides services to more than 25,000 people annually. Visit us at www.nadap.org.


Program Description:

NADAP's Project ACE (Assessment*Case Management*Employment) is an intensive, employment focused case management program that helps more than 700 New York City residents. Staff conducts intensive client assessments and then designs and implements comprehensive, individualized service plans. By addressing housing, substance abuse, medical and mental conditions and legal barriers, Project ACE helps clients move toward economic independence and self-sufficiency.


Job Title: Care Manager Supervisor – Brooklyn, NY






The Case Manager Supervisor (CMS) provides clinical supervision and coordinates work activities for Case Managers. CMS provides crisis management and interventions with clients, ensures teamwork and ensures consistent services in accordance with program policies and procedures.

  • Provides clinical and administrative supervision to case managers. Assists staff in diagnostic case analysis to identify and implement appropriate interventions. Documents staff performance. Conducts meetings to review performance. Motivates staff.
  • Develops and fosters working relationships with substance abuse treatment providers, and all other service providers as needed (e.g., criminal justice system, child welfare agencies, etc.). Participates in interdisciplinary meetings as needed.
  • Ensures milestones are met.
  • Performs site visits with Case Managers, including visits to client homes, work sites, HRA sites, vendor sites, and treatment programs.
  • Effectively collaborates with Assessment Supervisor, Housing Specialist, Employment/Workforce staff members, and Operations staff members to support program and policy development, resource development, and client services.
  • Identifies in-service training needs and participates in their development and delivery. Provides in-service training for experienced workers in areas such as new policies, procedures, and case management issues.
  • Interviews and recommends applicants for case manager positions. Provides Project ACE with orientation and job specific training on department procedures and operations to new hires.
  • Compiles statistical information on clients and client services. Submits written reports to program administration.
  • Performs all other related job duties as needed or requested by supervision including: Q/A, Team Census Management, Management of Performance milestones.
  • Participates in the development of Funding Source Reports.


  • Master’s Degree in social services or behavioral health related field is required 
  • Minimum of three (3) years of job-related experience supervising staff who deliver substance abuse-focused services to individuals moving towards economic independence and self-sufficiency
  • Must have minimum 3 years of case management supervisory experience. Must have knowledge of OASAS, OMH, HRA & Vocational Rehabilitation
  • Excellent interpersonal, organizational, writing and computer skills
  • Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred
  • Spanish speaking preferred