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Operations Assistant

Operations Assistant

Job Locations 
US-NY-New York
Posted Date 
Health Homes Care Coordination

More information about this job


Company Description

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self sufficient. NADAP has 47 years of experience operating programs that assist disadvantaged populations in New York City and Nassau County. NADAP's services include assessment, care coordination, case management, professional training, and job preparation, placement and retention services. NADAP provides services to more than 25,000 people annually. Visit us at www.nadap.org.


Program Description:

NADAP’s Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs. 


Job Title: Operations Assistant – New York, NY


Job Summary: To provide clerical support that directly facilitates operations for the Health Homes Care Coordination department.              


  • Create and manipulate Excel spreadsheets to monitor staff progress in regards to clinical documentation (e.g. Assessments, Care Plans, vital documents and correspondence).
  • Generate and distribute work reports for clinical staff and partners (e.g. monthly operations reports, core service delivery reports, caseload tracking reports, etc.) as requested.
  • Reconcile data between electronic databases and operations reports generated by Health Homes.
  • Creates and assures all files have proper documentation and that information is properly entered into database. Assist in audits of client charts to verify completeness of client profile and documentation in Health Home Database and electronic health records.
  • Track alerts from Health Homes and partners (e.g. hospitalization alerts), research member information, enter informational note outlining alert into database, and ensure that the appropriate staff and supervisor(s) are notified of the alert; track response compliance.
  • Create, copy, scan, fax, and mail correspondence/documents as requested.
  • Performs other duties as assigned.


  • High School Diploma required
  • Minimum of one (1) year of job-related experience required
  • Working knowledge of health care environments, clinical terminology and health information systems strongly preferred
  • Excellent interpersonal, organizational, writing and computer skills