Central Office

  • Vocational Case Manager

    Job Locations US-NY-New York | US-NY-New York
    Posted Date 5 days ago(11/8/2018 3:55 PM)
  • Overview

    Program Overview:

    NADAP's CareerCompass, one component in HRA’s initiative to address the unique needs of improving employment and training outcomes in NYC, provides orientation, comprehensive and individual employability assessments and service coordination for adults 25 years of age and older.  As the first step in HRA’s programming, CareerCompass will identify and connect individuals to an education, training and/or employment track.



    Job Summary:

    To provide a comprehensive intake, assessment and service plan for clients referred to CareerCompass. Assists clients in determining their career pathway and education planning. Assists in the career decision making process to help clients identify their strengths, experiences, and vocational interests.


    • Work with participants to develop a comprehensive service plan based upon a thorough understanding of the individual’s interests, strengths, preferences and needs. This plan will be completed within two weeks of client referral to CareerCompass. Revise, update and implement service plan as needed to ensure consumer compliance.
    • Conduct a one-on-one interview to collect information about the participant’s personal work history, barriers to employment, criminal history, personal/family background, and living situations. Identify barriers and issues that may result in participant being returned to HRA for further evaluation.
    • Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set.
    • Assist with the placement of program participants into CareerAdvance, Career Education Services or other HRA Programs/services. Provide periodic check-in and follow-up on clients referred.
    • Establish access and linkages to community based or specialty services outlined in the Comprehensive Service Plan.
    • Conduct re-assessments on clients returned to CareerCompass and provide case management, counseling and assist in the re-direction of alternative programming that might be a better fit. For clients disengaged for more than 3 months, provide counseling and support to determine the reasoning for not participating.
    • Taking the results of the TABE or SABE and other types of assessment instruments used in CareerCompass, determine the educational, skills level, and vocational interest of the participant. Complete HRA’s on-line employment plan (EP).
    • Collaborate with other CareerCompass staff to coordinate and facilitate employment readiness, placement and retention services.
    • Conduct service coordination with CareerAdvance and Educational Services to identify slot availability of trainings/services for client referrals.
    • Work with the Follow-up Services Coordinator who will provide periodic check-in and follow-up on clients referred.
    • Attend and participate in meetings, staff development sessions and in-service training as assigned.


    • Education: Bachelor’s Degree required.
    • 3 years of related job experience working with individuals with barriers to employment, preferably in vocational assessment.
    • Some knowledge of local, state, and federal regulations relating to individuals with barriers to employment within the TANF welfare system.
    • Proven ability to quickly separate the mission-critical tasks from lower priority tasks, focusing on the most value added projects.
    • Excellent communication (both oral and written) and organizational skills; Analytical skills to find solutions to difficult situations; Team Player with energetic and enthusiastic personality.
    • Proficiency in MS Office products (Word, Excel, Outlook).
    • Must be able to conduct employability assessments, recruitment and intake, and job readiness workshops.


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