Central Office

  • Operations Assistant

    Job Locations US-NY-New York
    Posted Date 2 weeks ago(1/8/2019 9:21 AM)
    Health Homes Care Coordination
  • Overview

    Company Description

    NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self sufficient. NADAP has 47 years of experience operating programs that assist disadvantaged populations in New York City and Nassau County. NADAP's services include assessment, care coordination, case management, professional training, and job preparation, placement and retention services. NADAP provides services to more than 25,000 people annually. Visit us at www.nadap.org.


    Program Description:

    NADAP’s Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs. 


    Job Title: Operations Assistant – New York, NY


    Job Summary: To provide clerical support that directly facilitates operations for the Care Coordination department.              


    • Prepare, print, scan, sort, eFile/ hard file, and organize administrative documentation/correspondence (e.g. Policy and Procedure, department contact files/directory, training materials, reference guides, outreach letters). Prepare for archiving and label electronic and hard files.
    • Print, scan, sort, eFile/ hard file, and organize correspondence and clinical documentation (e.g.
    • Assessments, Care Plans, consents, vital documents, correspondence). Prepare for archiving and label electronic and hard files. Meet established timeframes for archiving/filing clinical documents.
    • Using electronic database and hard copy storage system search for and retrieve recent and archived client files upon request to meet requirements of contractors, audit, and departmental managers and supervisors; Ensure that all hard files remain appropriately stored and maintained.
    • Receive intake referrals in electronic/written and verbal formats. Enter new clients into database system, verify Medicaid status, and communicate the presence of new referrals to the supervisory team for follow up.
    • Generate and distribute work reports for clinical staff and partners (e.g. Community Based Referral reports, core service delivery reports, caseload tracking reports, chart audit reports etc) as requested.
    • Generate and prepare Enrollment Request Reports and correspond with designated Health Homes to coordinate the processing of new referrals and enrollment requests. Provide feedback to supervisor(s) regarding approvals and denials. Follow up on any cases pending final disposition.
    • Track alerts from Health Homes and partners (e.g. hospitalization alerts), research member information, enter informational note outlining alert into database, and ensure that the appropriate staff and supervisor(s) are notified of the alert; track response compliance.
    • Maintain document tracking systems and complete additional filing projects, as requested, to support flow of documents through Care Coordination systems to timely completion consistent with CC operating protocols and audit requirements.
    • Create, copy, scan, fax, and mail correspondence/documents as requested.
    • Make phone calls to clients as needed to support Care Coordinators and Outreach & Engagement Specialists.
    • Performs other duties as assigned by NADAP management.


    • High School Diploma required
    • Minimum of one (1) year of job-related experience required
    • Working knowledge of health care environments, clinical terminology and health information systems strongly preferred
    • Excellent interpersonal, organizational, writing and computer skills


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