Central Office

Case Manager

Job Locations US-NY-Brooklyn
Posted Date 1 month ago(8/25/2020 10:27 AM)
Project ACE


Program Overview:

NADAP's Project ACE (Assessment*Case Management*Employment) is an intensive, employment-focused case management program that helps more than 700 New York City residents.  Staff conducts intensive client assessments and then designs and implements comprehensive, individualized service plans.  By addressing barriers in housing, substance use, mental and medical health, and legal barriers, Project ACE helps clients move toward economic independence and self-sufficiency.



The Case Manager provides case management and crisis intervention services to public assistance recipients in need of substance abuse, mental health, and/or medical treatment. The Case Manager also assesses the client’s needs, develops individualized employability plans, and coordinates services with treatment programs and community-based organizations. Daily site/field visits to coordinate client services at treatment programs or the home is required; position is 50%+ field-based case management.

  • Coordinates case management activities and referrals to community-based resources for assigned clients.
  • Completes an assessment to identify client needs and barriers to self-sufficiency (medical, mental health, substance use, housing, legal, public benefits, vocational, educational, childcare, and other needs).
  • Manages multiple tasks to completion addressing client needs to facilitate self-sufficiency.
  • Performs site visits to meet with clients and providers at various locations including the client's home, treatment program, work-activity assignment, employment site, or other community-based agencies.
  • Utilizes multiple electronic database systems to monitor and address client problems related to public assistance and treatment.
  • Responsible for the documentation of office-based and field-based services on a daily and weekly basis.
  • Coordinates and monitors client participation in substance use, medical, and/or mental health treatment programs, work activities, and employment.
  • Collaborates with team members, Assessment staff, Employment staff, and Clinical staff to ensure comprehensive services.
  • Collaborates with team members of other professional disciplines, including vocational counselors, social workers, and treatment providers to ensure that client is meeting goals and objectives of the Comprehensive Service Plan
  • Reports directly to a senior case manager and case manager supervisor.



  • Education: Bachelor’s degree in social work, psychology, counseling, or other related field is required.
  • 1+ years of social service experience, including case management experience.
  • Knowledge of treatment modalities and New York City’s treatment system.
  • Performs needs assessment of public assistance recipients.
  • Excellent verbal and written communication and problem-solving and organizational skills.
  • Proficient in MS Office and computer use.
  • Bilingual in Spanish preferred.
  • Passion in working with individuals dealing with substance use, mental health issues, HIV/AIDS, homelessness.


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