Central Office

Quality Assurance Manager

Job Locations US-NY-New York
Posted Date 8 months ago(11/8/2019 5:03 PM)
Information Technology


The Quality Assurance Manager is a new position with the NADAP Central office. If you are looking for an opportunity to work closely with NADAP management and funders to ensure compliance of all contracts, then this may be just for you!    


NADAP provides an array of wraparound services to New Yorkers to support their health, recovery, and full community participation. We are proud of 46 years of enabling individuals to become healthy, productive and self-sufficient.


Position Summary


The Quality Assurance (QA) Manager serves as a leader in a comprehensive quality assurance program, providing guidance, auditing, support, and assurance of policies and regulations within the agency.

The QA Manager improves the quality of client care by providing monitoring and consistent critical feedback to the department.

The QA Manager identifies and standardizes best practices, and assures ongoing compliance with NADAP and contractor/funder policies and regulations.


Collect and compile statistical quality data. Analyze and use that data to measure compliance, efficiency, and quality of efforts in a standardized way.  Distribute reports to departmental management and staff, and participate in efforts to enhance outcomes.


Review clinical documentation by staff members, both systematically and randomly, to identify omissions and errors that require intervention to drive improvement.


Oversee departments' Quality Assurance reports; oversee client satisfaction surveys.


Utilize program databases, the Data Warehouse and other electronic tools, as well as HRA STARS, with support from the departments' Systems/Business Managers to query, retrieve, and evaluate performance samples to measure needs and improvements.


Develop and provide training in a variety of quality areas, as needed.


Monitor department-wide supervisory QM review activity for timeliness and productivity.


Develop formal QM procedure manual as reference tool for supervisors and managers, and to define standards clearly and uniformly for department.


Participate in departmental meetings as a participant, trainer, or contributor.


Performs other duties as assigned.


3 years relevant work experience.


Bachelor's Degree required. Masters preferred.




Proficient in Microsoft Office and databases.

Familiarity with statistical theory preferred; prior experience with QM, QA, or Utilization Review required.


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