Program Overview:

SUCAP (Substance Use Centralized Assessment Program) provides assessment and referral services to Public Assistance clients who may have substance use related barriers to work. Program staff members link individuals to chemical dependency treatment and also review treatment progress to assist them in recovery leading to self-sufficiency.

The purpose of this position is to provide office and clerical support to program staff; to support operations and provide customer service.

• Acts as primary staff member at reception desk serving HRA (NYC Human Resource Administration) Cash Assistance clients.
• Creates manual client folders, documenting pertinent client information including client arrival times; client name and HRA case number and insert appointment letter. Time-stamps client folders (queue) and places in appropriate client category bin by order of arrival time.
• Answers reception desk phone and fields calls from internal staff, HRA, treatment providers and clients. Assists callers as needed or refers them to appropriate parties when necessary.
• Checks in clients who are eligible for clinical assessment into HRA STARS (Substance Abuse Tracking and Reporting System).
• Communicates effectively and professionally with clients, SUCAP staff and HRA personnel.
• Reads and interprets HRA computer system (NYC WAY) to identify client call-in codes for clinical assessments.
• Executes daily Client / Counselor Matching system by checking STARS to identify clinician associated with last assessment and documents same on folder.
• Prepares folders for clinicians during times of high client volume by printing out client case histories from NYC WAY and inserting in folders.
• Processes clients presenting for Return Appointment (Day 2 of Assessment) including informing initial CASAC or Senior Assessment Specialist (SAS) promptly and routing Return Appointment Letter with client folder to CASAC or SAS.
• Routes clients to appropriate HRA department when necessary.
• Performs other duties as assigned.

• High School Diploma required.
• One year of administrative or clerical experience required.
• Experience working in client-facing environment preferred.
• Strong verbal communication skills.
• Basic MS Office and database experience required.
• Bilingual English/Spanish preferred.

Why Work at NADAP?

• Excellent benefits including medical, dental, vision, Medical and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement Program.
• Term Life insurance and additional volunteer benefits.
• Retirement savings options (401K or 403B).
• Commuter Benefits: pre-tax transit and parking.
• Employee discounts.
• Generous leave package including 3 weeks of vacation, 11 paid federal holidays, sick leave and personal days.